Frequently Asked Questions
Find answers to common questions about our home decor products and services.
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We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secure and encrypted for your protection.
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We offer a 30-day return policy on most items. Products must be in original condition with all packaging and tags intact. Custom or personalized items are final sale. Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
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Yes, we ship to most countries worldwide! International shipping times vary by destination, typically 7-21 business days. Customs duties and taxes may apply and are the responsibility of the customer. Shipping costs are calculated at checkout based on your location.
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We curate a carefully selected collection of high-quality home decor items from artisans and designers around the world. Our focus is on sustainable materials, timeless design, and exceptional craftsmanship. Each piece is chosen to help you create a beautiful, personalized living space.
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Standard shipping takes 5-7 business days for domestic orders. Express shipping (2-3 business days) is available at checkout. Large furniture items may require additional delivery time and will be shipped via freight carrier with tracking information provided.
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Our collection features premium materials including natural wood, ceramic, glass, metal, and sustainable fabrics. We prioritize eco-friendly and ethically sourced materials. Each product listing includes detailed material information and care instructions.
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Yes, we offer premium gift wrapping services for a small additional fee. You can add this option at checkout and include a personalized message. Gift receipts are available upon request.
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Absolutely! Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order status by logging into your account on our website.
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Yes, we offer customization on select items including monogramming, custom sizing, and color options. Please contact our customer service team to discuss your specific requirements and receive a personalized quote.
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Our customer service team is available Monday-Friday, 9am-6pm. You can reach us via email, phone, or live chat on our website. We typically respond to inquiries within 24 hours.